The IS&T Customer Support Accessibility and Usability Group focuses on the expectations and needs of all users in the planning, design, development, and implementation of information, products, and services at MIT.
Understanding users and their needs is integral to optimizing the user experience.
Usability is the measure of how well users can learn and use a product to achieve their goals and how satisfied they are with that process
Accessibility allows people with disabilities to interact with the same technologies as non-disabled people.
Assistive Technology is designed to bridge access for persons with disabilities.