Our User Experience Focus

The IS&T Customer Support Accessibility and Usability Group focuses on the expectations and needs of all users in the planning, design, development, and implementation of  information, products, and services at MIT.

Understanding users and their needs is integral to optimizing the user experience.


Usability is the measure of how well users can learn and use a product to achieve their goals and how satisfied they are with that process

Accessibility is the inclusive practice of making products and services usable by people of all abilities and disabilities. 

Assistive Technology is designed to bridge access for persons with disabilities.